Returns/Exchanges

Return Policy

Returns for reasons other than product defects are accepted within 30 days of original purchase date.  Please call or email for a return authorization.  Returns are subject to a 20% restocking charge to defray the cost of handling and repackaging.  Return shipping costs are the responsibility of the customer.  Please be aware that our products are offered with free shipping.  All outbound shipping charges will be deducted from your return refund.  We highly recommend you insure all return shipments and use a trackable shipping method, as refunds will not be issued for items damaged or lost during the return process.

All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. 

Products Not Eligible For Return

- Made To Order or Custom products. Clearly noted on every product page.
- Any product that has been assembled, installed, modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by Violet & Bee Chicken Coops.
- Any product that is not in the original box with original packaging.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.